Front Office Operations

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.

Eligibility: 10th Pass or Fail or equivalent.  |   Intake: 60 seats.  |  Duration: 1 year (6 months classroom teaching + 6 months training).  |  Batch: Full Time.